Terms of hire
Brookvale AV Terms of Hire
Definitions
“equipment”, “gear”, “goods” means the items hired out by Brookvale AV.
“customer”, “client”, “hirer” means any person requesting to hire gear or enquiring to Brookvale AV or Brookvale AV’s staff.
“staff”, “team”, “contractors”, “crew”, “support team” refers to the employees or workers at Brookvale AV.
“owners” refers to the owner of Brookvale AV.
General
These Terms of Hire are subject to change at anytime without notice.
These Terms of Hire are intellectual property of Brookvale AV and can not be changed, copied, distributed, published, printed or modified without written consent from the owner.
Brookvale AV reserves the right to refuse service to a customer at any time. Brookvale AV and it’s staff do not have to provide a reason for refusal to customers.
Customers are required to agree to our Terms of Hire before collecting any equipment.
If a customer would like to authorise someone else to pick up their equipment, then the customer will need to contact us in writing.
Pickup of Equipment
Brookvale AV requires an Australian Driver’s Licence or a state issued Photo ID Card upon collection. Brookvale AV will temporarily store a copy of your ID until the equipment is returned in a satisfactory condition.
Brookvale AV reserves the right to change or alter pickup times.
Brookvale AV requires a pre authorisation as a bond for the equipment that you are hiring. The pre authorisation amount is different based on the equipment that you have hired. If you can not pre authorise an amount then we will require a bond that is based on the equipment value.
Brookvale AV reserves the right to reject the customer's identification for any reason.
Brookvale AV requires an over 18+ customer to pickup the goods and sign the Terms of Hire when booking online. Customers under the age of 18 will not be able to hire equipment from Brookvale AV without an over 18 completing the booking and pickup on their behalf.
Customers should seek any technical assistance at the time of pickup to avoid questions when setting up equipment on site.
If a customer fails to pickup their equipment, Brookvale AV will go to all efforts to try and contact the customer before canceling the hire.
Stolen or Damaged Equipment
Brookvale AV requires an Australian Driver’s Licence or a state issued Photo ID Card upon collection. Brookvale AV will temporarily store a copy of your ID until the equipment is returned in a satisfactory condition.
Brookvale AV reserves the right to change or alter pickup times.
Brookvale AV requires a payment as a bond for the equipment that you are hiring. The bond amount is different based on the equipment that you have hired. If you can not pay a bond, then your hire may be canceled.
Brookvale AV reserves the right to reject the customer's identification for any reason.
Customers must be able to present all of the equipment at any time as requested by Brookvale AV.
The customer is fully liable for all equipment losses, damage or change of condition excluding usual wear and tear as determined solely by Brookvale AV staff. This includes any liquid damage, sun damage, dirt, intentional or reckless damage. Brookvale AV uses technology and inspection to assess equipment upon return.
Alterations to our equipment such as different cables or hardware is still considered damage.
Brookvale AV may inspect equipment during the return or after the return. We will hold the customer’s bond or pre authorisation until we are completely satisfied with the condition of the equipment.
Brookvale AV includes the changes or losses of software and subscriptions provided by Brookvale AV as damage.
Brookvale AV reserves the right to charge our own replacement fees regardless of equipment retail pricing, this is due to the extra work and costs of setting up new equipment.
Return of Equipment
Brookvale AV requires the customer who entered the hire agreement to return the equipment. If the original customer does not return the equipment Brookvale AV will store the identification until the original customer contacts us.
Brookvale AV will not accept unattended equipment as a satisfactory return. Customers must organise a return or return the equipment during business hours to our team.
In most cases customers can return equipment earlier at no extra cost.
Customers who return equipment after the return date and time will be charged additional fees unless a prior arrangement has been made.
Risk & Safety
Customers are required to follow all instructions from staff.
Customers should consider their ability in setting up and operating our equipment before choosing to hire from us.
Customers are required to follow all manufacturer guidelines and read all information available to them.
Customers should not operate equipment in unsafe conditions such as; extreme temperatures, rain, snow, hail, uneven surfaces, etc.
Customers should seek guidance and instruction from staff when needed.
Customers should drive safely, slowly and consider how they secure the hire equipment in their car.
Customers should consider how rain and water can damage equipment and that a different setup may be required.
