Privacy Policy

Effective Date: 8/9/24

At Brookvale AV ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, www.brookvaleav.com.au (the "Site"), or interact with us through our services.

1. Information We Collect

We collect personal information to provide you with a better experience and to improve our services. The information we collect includes:

  • Personal Information: Such as your name, email address, phone number, and billing information when you contact us or make a purchase.
  • Technical Information: Such as your IP address, browser type, and operating system, which is collected automatically when you visit our Site.
  • Usage Data: Information about how you use our Site, such as pages visited, time spent on pages, and clicks.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our products and services.
  • Process transactions and manage customer relationships.
  • Respond to your inquiries and provide customer support.
  • Send you marketing communications and promotions (with your consent).
  • Analyze and improve the functionality of our Site.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance the user experience on our Site.
  • Monitor Site performance and usage.
  • Provide targeted advertisements based on your browsing behavior.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in:

  • Processing payments.
  • Delivering products and services.
  • Managing marketing campaigns.

These third parties are contractually obligated to protect your information and only use it for the purposes we specify.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for processing your data.
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at info@brookvaleav.com.au.

7. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Brookvale AV
Email: info@brookvaleav.com.au
Website: www.brookvaleav.com.au
Phone: 0481 852 111