Just like any equipment hire business, we take a security bond. Separately to your booking amount we will take a $250 - $500 bond by authorising your card. Assuming everything is followed as outlined in our Terms & Conditions we will then release the authorisation placed on your card. In some cases where a client can not produce the correct info we may need to charge your card and refund you after the hire.
If you have any questions please contact our team and we can assist you!
For larger jobs or extended hires we reserve the right to change the bond process, this will be communicated with the client during the quotation stage.
Release of Hire Bond
Assuming all goes well, we will "refund" you back your hire bond. Before a refund can take place we will inspect and test all equipment. If you have not received your hire bond back to your bank account within 5 business days then please reach out to our team.
Issues or Damage
If our terms of hire is not followed we will take the bond and charge any additional amounts required to your card. We will always ensure we communicate this with you. It's best to wipe down all equipment with a dry cloth and carefully wrap all cables to avoid being charged.
